Frequently Asked Questions

General

Being a new mom, Founder Tiffany questioned every parenting decision she made and longed for the comfort of a warm hug – like a marsupial carrying her young in a pouch. Her desire inspired the creation (and name!) of Joey, a brand that offers high-quality and beautifully designed products that provide that sense of security and connection.

Stroller Wagon

All Joey Wagons have a stroller wagon frame, two seats, all-terrain wheels, a footwell, a storage basket, one UPF 50+ stroller canopy, one snack tray, and one cup holder. Click here for more details.

Wagon Dimensions
Folded: 25 in. x 18 in. x 38 in.
Unfolded: 35 in. x 25 in. x 59 in.
Folded without wheels: 38 in. x 19.5 in. x 13 in.

All-terrain performance tires: 7 in. front wheels; 10 in. back wheels

Wagon weight: 37 lbs with fabrics attached; 32 lbs without fabrics attached. 

Joey Wagons are ready for use from the moment your child is born through their toddler years.

We have two modes of compatibility for an infant. Use our car seat adapter to connect your infant car seat to our wagon. Once your infant has developed the proper head and neck support, usually between 4-6 months, they'll be ready for the wagon seat, which can support up to 50 lbs. (25 kg.).

The wagon can accommodate one infant car seat adapter. A second child can ride in the other seat simultaneously.

A user manual is included with the wagon in the shipping box. If you have any questions, contact us at support@myjoey.com.

Stroller Wagon Accessories

The Joey car seat adapter will work with most Cybex, Nuna, Maxi-Cosi, and Clek infant car seats.

Specifically, the Nuna Pipa, Nuna Pipa Lite, Nuna Pipa Lite LX, Mico AP, Mico Max 30, Maxi Cosi Mico NXT, Maxi Cosi Pebble, Maxi Cosi Cabrio Fix, Cybex Aton, Cybex Anton M, Cybex Aton 2, Cybex Aton Q, Cybex Cloud Q, and Clek Liing.

If you don't see your preferred car seat, please get in touch with our team at support@myjoey.com for more information.

The Joey Wagon can accommodate one infant car seat adapter. A second child can ride in the other seat simultaneously.

Yes, two canopies can be used for The Wagon, one for each seat.

Turn The Joey Wagon into a napping destination for your little ones by attaching our Nap Accessory in the wagon to use in bassinet mode. The Nap Accessory is suitable from birth up to 20 lbs (9 kg) or until your infant pushes up on their hands and knees.Note: The Nap Insert is sold separately in the accessories section.

Design, Manufacturing & Safety

At Joey, safety is our #1 priority. Our stroller wagons are meticulously designed and manufactured with utmost care. They undergo rigorous testing to ensure compliance with the highest safety standards set by the Consumer Product Safety Commission (CPSC) and the American Society for Testing and Material (ASTM International). Additionally, Joey Wagons are safety-certified by the Juvenile Product Manufacturers Association (JPMA). Furthermore, all our wagons and accessories are non-toxic and compliant with CA Prop-65 regulations, and all fabrics and materials have been submitted for testing for harmful substances.

Joey products are designed at our headquarters in Houston, Texas. We partner with manufacturers in China who share our vision for safety and quality to ensure our products are produced under safe and humane working conditions.

Warranty & Repairs

Yes, your Joey Wagon is covered under warranty. It is guaranteed to be free from any manufacturing defects for two years from the date of purchase, under everyday use, and in compliance with the operating instructions. You will receive an additional year on your warranty (three years total) when you register your Joey Wagon.

You may register your stroller wagon by completing and mailing the Registration Card included with your purchase or online.

Of course! If you need a tune-up or a replacement part, contact us at support@myjoey.com.

Care & Use

Learn how to assemble your stroller wagon here and disassemble your stroller wagon here. You may also refer to your user manual provided with your wagon purchase.

Watch our how-to video here, or keep reading below.

  1. Detach the belt straps from the buckle.
  2. Undo the Velcro closures.
  3. Remove the seat liner in a few simple steps:
  • Detach the five-seat belt straps from the buckle.
  • Undo the Velcro closures attaching the liner to the frame, and release the snap at the top of the liner.
  • Pull the straps out of the liner one by one.
  • Remove the liner from the seat.

When you're ready to switch to the new seat liner, reverse the motions. Pull the straps back through the liner slits, reconnect each strap to the buckle, and connect the Velcro closure to the frame and the snap at the top.

Your stroller wagon is designed to withstand whatever life throws your way. The entire wagon, including its frame, seat, canopy, storage basket, and footwell, can be spot cleaned as needed. We recommend using warm water and mild soap on a soft cloth or sponge. Gently rub any sticky spots in circular motions to clean, wipe away residue, and dry to finish.

Pro tip: For those very extra messes, wipe away the dirt and grime with magic eraser sponges.

The wagon seat is machine washable. Wash in a cold cycle and lay flat to dry. Do not iron.

For more instructions on attaching and detaching your wagon seat, click here to find our how to videos or visit our YouTube channel.

Press & Media

The Joey Wagon has garnered rave reviews in popular media publications, with critics and parents alike praising its exceptional design, versatility, and ability to enhance family adventures. Read more on domino, USA Today, and Popsugar.

The Joey Wagon has been consistently recognized and celebrated with prestigious "Best Of" accolades in popular media publications, solidifying its reputation as a top-tier choice for families seeking the ultimate stroller wagon experience.